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-------- Original Message --------
From: "Adrian"
Sent: Monday, September 24, 2007 2:04 PM
To: omar@travelinstyle.com>, > Subject: We're Back!

We just wanted to let you know we made it back home after our weeklong
detour through Italy. Athens was fantastic. The tours were very good,
and short of heading out to the islands, I can't think of a single thing
we would have rather done while there.



Although we had an excellent time in Athens, Egypt was by far the
highlight of our entire trip, including Italy. We just can't say enough
about Ahmed, Isis, Ashraf, and all our drivers. We simply could not
have done the trip without their help. Ahmed was very professional,
courteous, and helpful, and always went out of his way to make sure we
were where we needed to be at the right time. Our Egyptologist guides,
Isis and Ashraf, were both very knowledgeable and made our visit so much
better with their endless supply of information. We wore out both days
long before they did. We will definitely try to come back to Egypt when
we have more time to spend.



Thank you so much for arranging the trip, allowing us to customize what
we needed to, and putting us in touch with such good people. And please
find attached pictures of us enjoying a camel ride. :-)



Adrian & Melina

Guides:

Over the years we've asked returning Travel in Style travelers "What made your trip exceptional?" The top answer is always "service," and we've taken that to heart.

The guides on Travel in Style tours are the best possible people for the job: experienced, knowledgeable, professional and personable, exceeding all national regulations for qualification.

On our Egypt tours and Nile cruises, our guides are certified Egyptologists licensed by the government. All have university degrees, many of them Ph.D.'s. In Morocco, guides on our camel caravans and desert tours are local experts on the Sahara and Bedouin traditions. In Turkey, our city guides are government-licensed members of the tour guides' guild, and the captains of our yachts have captains' certification as well as long experience in sailing the waters of the Turquoise Coast.

We realize that the guide is the key to an enjoyable, memorable travel
experience, so we provide the best because we know you want to Travel in Style.

It's important to realize that 90% of the money you pay for our tours goes
to working people at the destinations we serve

We believe in supporting the local economies of the beautiful places we show you, and we are pleased to be able to help local people to live better lives, whether it be your Nubian guides in Upper Egypt, the crew on a Nile cruise, or the Touareg tribesmen of Morocco. They are our valued associates, just as you are our valued
client.

Honeymoon in Greece and Egypt Summer 2007

> From: L. Deak
> Sent: Monday, October 08, 2007 6:13 PM
> To: info@travelinstyle.com
> Subject: Re: Just checking on service- Travel In Style
>
> Dear Fatima, Omar, and Travel In Style Staff:
>
> We had such a WONDERFUL vacation that it has taken us more than a week to stop feeling sad about our
> return home and to regular life. :)
>
> From the moment we passed through customs in Athens to the moment we passed through passport control on our
> way out of Cairo, Josiah and I were treated with the utmost care and respect. Our transportation service
> was wonderful in all locations, and all representatives from Santos and Sakkara were quick to
> answer our questions and provide any additional information or services we required.
>
> Our accommodations were top-notch (we especially loved the view from the rooftop of Hotel Stanley in
> Athens :) , and our guides were always informative and personable.
>
> We cannot say enough good things about our trip--it is something we will remember forever. If you are
> interested, please feel free to look over our pictures
> at www.charlesrae.net .
>
> Thanks to everyone at Travel in Style who helped to make this trip such a success!!
>
> -Leslie Deak

Re: Hall trip to Greece- Sep 2005

Dear Omar,

The jetlag has passed and we've resumed our regular life. But the memories of our trip to Greece will remain with us for the rest of our lives. It was a truly wonderful experience from start to finish.

We loved every place we visited. Walked and climbed (everything historic in Greece is UPHILL) until we thought we could not take another step, then drank great and so inexpensive wines, ate wonderful food and started all over the next day.

We did not come back with a favorite place, hotel or experience, we loved them all.

The arrangements you made for us made the trip easy and free of stress. Your colleagues in Greece were prompt, courteous and very helpful. We especially appreciated the driver, George, who met us on our arrival in Athens. He waited two hours for us while we dealt with missing luggage. Then Kosta met us at the hotel to get us settled. We were extremely tired and really appreciated that.

Similarly, the person meeting us in Santorini went above and beyond. Due to a problem with the ferry, we were several hours late. But she was there, took us to the hotel and arranged a wonderful boat excursion for us the next day.

We travel frequently, but have never used a travel agent before. You and your staff lived up to all our expectations and more.

Thank you so much.

S. and P. Hall

Dear Omar,

Indeed share our comments with your team in Greece and you may post our comments on your website. I was remiss in not mentioning Kika, the guide who took us all over the markets in Athens and then to one of her favorite tavernas for lunch. She was a delight and seemed to enjoy showing us the meat/fish/vegetable and spice markets.

Best,
Suzanne

From Debbi & Nikki :
Greece Sep 2007

Fatima and Omar – Thanks you for your kind replies. I hope that I did not sound too negative. We did have a very nice time, and I pointed out those couple of items only because they seemed out of the norm from the high quality of the trip that you had put together for us.

And indeed, Kosta did contact us about the boat (speed hydrofoil ) cancellation and change to the ferry. My apologies if I misrepresented that. He was quite attentive to us throughout our journeys. I was simply stating the fact that the ferry was cold and miserable! Brrrr…! I now understand all of the comments that I had read on various travel websites about the ferries. I am sure that the hydrofoil that you originally had scheduled for us would have been many levels improved from the ferry, and I certainly can’t hold you accountable for the lousy weather. However, I continue to search for the person who is in charge of the weather – I have several issues to discuss with them! ;-)

Being in a service industry myself, and specifically focusing on consumer research, I know how important it is to have feedback from consumers. I hope my comments were seen more as opportunities and less as a complaint. But don’t make everything too perfect – sometimes the unexpected things create the most interesting memories! I have told my ‘screaming at the cabbie’ story on several occasions!

Many thanks, and I would definitely consider using TIS in the future.

Debbie

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Traveling with children : Egypt , Mediterranean Cruise & Greece:

In a message dated 7/6/2004 3:50:07 PM Pacific Standard Time, jwalker@..................com writes:

OK, I have had enough work today and am anxious to give you my feedback, so here goes:

Arrival in Greece we were met by Costas and he was wonderful and made us feel very welcome. His sign was very professional and big enough for us to see, although my daughter missed him the next evening. This was definitely not his fault. Dimitri met us at the hotel and made sure we knew about everything that was going to happen from that point on. Again, he made us feel welcome and comfortable, which made us relax. The hotel we stayed in was terrific. We loved the roof top restaurant and the view. Service at the hotel was great and the food was average.

Dimitri did an excellent job of getting us on the cruise ship and of picking us up from the cruise ship. We never were worried about any of our connections. He made sure the cruise ship knew we had to get off early and the cruise ship was very accommodating to make sure that happened.

The cruise was terrific and we loved everywhere we stopped, especially Turkey and Santorini. The service on the ship was very good and the employees were terrific. The food was average at best.

Our two day excursions from Athens were definitely worth our time. We loved Delphi and really enjoyed Argolis as well. Again, Dimitri made sure we got picked up both days and were delivered back to our hotel by the tour we were on. Dimitri again met us in the evening to get us to our early morning flight to Egypt and we got a chance to meet his lovely wife. He did everything he could to get us checked in and going in the right direction in the airport. We absolutely think he and his brother were wonderful and did an outstanding job taking care of us.

When we arrived in Cairo we were met by Memo (spelling) and Michael. Again, Memo did an excellent job of greeting us, getting us our Visas and getting us and our luggage through the airport. This was very important to us as this part of our trip was the most concerning for us. He got us on a bus to our airport and made us feel very comfortable and very welcome to Egypt. I was incredibly impressed by his ability to anticipate our needs. He had already changed our tour, which was to begin at 8:00 AM to begin at 10:00 AM since we were getting in so late in the morning. The additional two hours sleep was very well needed by all of us. He made sure we were checked in properly in our hotel then took care of our wake-up call. We literally had to do nothing but go to our room and go to bed. Our tour to the pyramids was outstanding and probably our highlight of the entire trip. Our female guide did a superb job explaining everything we were going to see and talking about what we were seeing when we were there. We had no idea we would be riding camels, going to a perfume store, stopping by to shop for gold and silver and then finishing up with a trip to a local shop that made rugs. All of this was unexpected and was a wonderful way to see some of the local areas. Lunch was superb, although I couldn’t tell you where we ate. It was very close to the pyramids and definitely in Giza. We were also made very comfortable with the additional security that accompanied us everywhere we went. Our safety was never in jeopardy, at least we thought so. Arriving back to the hotel after a long day we were very tired and wondering how much fun the dinner cruise was going to be but again Memo anticipated this and had already changed the dinner cruise to the next evening, which made all of us very very happy. Again, I was blown away by his ability to stay one step ahead of our needs and really knowing what we were thinking. The dinner cruise was again more than we expected. The food was good, not outstanding but the entertainment was superb. Although we were expecting the belly dancer we were not expecting the whirling dervish or whatever he was, but he was incredible and a memory we will never forget. Michael accompanied us on the cruise and he made sure we were well taken care of. He also did an outstanding job of making sure we had a wonderful time. He was very service oriented and we were blown away that he had only been with the company for three months and that we were his first group to go solo with. If he hadn’t told us, we would have never known. Michael met us in the morning to take us to the airport and along with him and Memo made sure we got our luggage checked with very little hassle. Everyone in Egypt did everything humanly possible to make sure we were taken care of.

I would do anything necessary for references for either Athens or Cairo. The people you are working with there are absolutely first class and made sure we had a wonderful vacation. I would love to write letters to both locations if you think that is appropriate. The only bad news is what myself and daughter brought back with us from Egypt and that is being sick. We both have spent way too much time in the bathroom the last five days. Other than that our vacation was simply the best! Thanks, Thanks, Thanks!!!

Jerry Walker

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Subj: Re: Feed back on your trip with us & your Honeymoon : Egypt & Greece
Date: 11/18/02 11:18:32 AM Eastern Standard Time
From: andrews_april@........com
To: TInSyle@aol.com

Fatima,

Thank you for your follow up.

All of the people that met us were very kind and very helpful. We spent an extra day in Cairo - and got to relax by the pool. The accomodations in Cairo were fabulous - as were the ones in Santorini. We had a wonderful honeymoon and will cherish the memories for the rest of our life.

Thank you for all of your help

April and Gagan Singh

 

Greece

Subj: Re: M/M Ward -May-Feed Back
Date: 6/2/2003 4:30:23 PM Pacific Standard Time
From: etravel@.....t.com
To: TInSyle@aol.com

Hello Fatima,
Kenneth Ward and I talked today, and they just loved their trip. he said all the hotels were first class and the best there and all the transfers and those who meet them were great also. I want to thank you so much for taking care of my clients and making there trip a memorable one.
Thank you
Erin
The Travel Society , Hailey , ID

 

Greece Summer 2003

In a message dated 7/16/2003 9:56:28 AM Pacific Standard Time, cobe....@prodigy.net writes:

Sorry that we didn't get back to you sooner w/ our impressions but we had the usual hecticness of returning to life. Kosta, Dimetrie and all of the people who transferred us were perfect. We never received such great service; the guide from Istanbul as well as the other tour guides were equally great.

We would not hesitate to use travelinstyle again, or to recommend it to others. ... Bonnie & Michael Greenberg

 

 

Greece Summer 2003

In a message dated 7/15/2003 7:09:23 AM Pacific Standard Time, sho.............@s..........co.com writes:

The trip was fantastic. Everything went very well and the accommodations were higher than my expectations. The Chromata Apartments in Santorini were unbelievable.

Thanks for your help. Dmitri in Athens was very nice and went out of his way to make sure we were taken care of.

I will recommend your company to all my friends.

--Steve Holland