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Dubai International Airport ... Where the world connectsDUBAI INTERNATIONAL AIRPORT

is considered the Middle East’s premier and busiest airport. In 2001, despite the impact of global events, it registered a 10% growth in passenger’s throughput which totaled 13.5 million. The ACI traffic statistics have ranked Dubai International Airport as one of the fastest growing airport in the world.

Anticipating the travel demands of the 21st century, the Dubai Department of Civil Aviation commenced a US$540 million expansion program in 1997 which was completed with the opening of the Sheikh Rashid Terminal in 2000. Dubai International Airport at present has the capacity to handle 22 million passengers annually.

However, according to projections, 30 million passengers are expected to use Dubai International Airport by 2010. With these figures in mind, the Department of Civil Aviation is set to begin the 2nd phase of expansion costing US$ 2.5 bn in the first quarter of 2002 to be completed by 2006. This phase will include Terminal 3, Concourse 2 and Concourse 3. ( For details check Latest News).

Facilities

Offering state-of-the-art facilities, Dubai International Airport prides itself on providing the best of service to all passengers. From the demands of a three year old to the jet-setting business executive to royalty, Dubai International Airport has special facilities to take care of them all.

airside

Check-in

The Departures Hall offers 221 check-in desks

The Departures Hall offers 221 check-in desks with state-of-the-art 42 inch plasma screen providing bilingual displays of flight information and also guiding passengers to the desired check-in counters.

Smoking Rooms

There are seven smoking rooms on the Concourse Dubai International Airport is a non-smoking airport. Seven smoking rooms are spread out all over the Concourse. These rooms are fitted out with special ventilating systems.

Information Booth

Two public information booths are located on the departures level of the Concourse. One opposite the Food Court and the other opposite Gate 19.

In Transit

Five transfer desks are available throughout the concourse

Five transfer desks are available throughout the concourse on the Arrivals level, near Gates 22, 18, 14 and 8 and one at the Arrival Remote Gate (for those passengers who are brought to the Concourse from the aircraft by bus).

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Lounge and Children's Play Area

A children’s play area with a play zone and a mother’s lounge is located between gates 12 and 14.

Food and Drink

Starbucks, the international coffee house chain

Passengers have the option of 25 food and drink outlets within Sheikh Rashid Terminal. From fast food to speciality cuisine to an Irish pub, passengers are spoilt for choice.

Passengers have the option of 25 food and drink outlets within Sheikh Rashid Terminal The Food Court is located on the Departures Level between Gates 13 and 15. Restaurants such as McDonalds, Round Table Pizza, Le Matin Français, Bistro (Lebanese), Jashan (Indian) and Tansu Kitchen (Chinese and Mongolian barbecue) can be found in the food court.

Business Centre

The Business Centre doubles up as an Internet Cafe Passengers have a choice of two business centres within the Concourse. One on the departures level and another within the hotel.

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Executive Flight Services

The Executive Flight Services provides a new level of personalised service for VIPs and Corporate executives. Their round the clock service commences from the time the aircraft touches down to the time it takes off. From ground handling to refuelling to catering, from assistance with operational problems to personal escort service and special handling for VIP/CIP passenger, from visa arrangement to car/limousine hire, the Executive Flight Services take care of it all.

Special Needs Passengers

Dubai International Airport has been built according to the American Disabilities Act. Dedicated desks for special needs passengers are located between Rows A & B of the Departures Hall. Electric carts are available for transporting passengers to and from the new Concourse. Within the Concourse, near Gates 9 and 22, there are special lounges for passengers with special needs

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Lounges

Passengers’ comfort is paramount, and the terminal’s wide range of lounges ensures that passengers using Dubai International Airport are relaxed and happy passengers with ample seatings.

First and Business Class Lounges

Air France, British Airways, Emirates, Gulf Air, KLM and Star Alliance have their own dedicated lounges all of which are situated between Gates 21 and 26.

All other airline passengers can use the Department of Civil Aviation Lounges. The DCA 1st class lounge is situated between Gates 11 and 9 while the Business Class lounge is located beside Gate 8. Both lounges offer rooms by the hour with shower facilities. The Business Class lounge also offers 5 work stations with computer and internet connections.

Quiet Lounges

For those wishing to take a quick nap, quiet lounges are available near Gates 9 and 23 free of charge.

VVIP & VIP lounges

These are situated in the centre of the Concourse opposite the Food Court next to Gate 14. Full service from catering to shower facilities, private office to dedicated entrance and exits available.

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